I've created a category with several keywords and subkeywords. When I try to add a sub keyword to a specific keyword, it works for only the first 3...: enter image description here

As you can see the "new" option in the context menu doesn't even show up. All the keywords are "Normal". I can't find any reason for this behavior. I am a system Administrator, by the way, so no permissions issues here.

Has anyone seen this before?

  • Did you try using the New button from the Ribbon toolbar? IIRC it was a UI bug with 2013sp1. Mar 16, 2017 at 15:16
  • I think it`s support 3 level of keyword creations. please check with SDL support. Mar 16, 2017 at 17:36
  • Do you have the option to add new keywords if you either go up to the parent keyword and click refresh on it, or f5 and and reload the entire browser? I have encountered a bug where this happens until you refresh.
    – Mark
    Mar 16, 2017 at 18:09

1 Answer 1


After some time, clearing the cache and closing/opening the browser, the ui started to behave normally again. If it occurs again, I will re-open the question. I believe that the workaround (in case this happens again) is to do what Nick recommends and use the ribbon button. It seems to be a bug indeed in the UI, but it is not happening anymore.

  • it`s browser cache issue. Mar 16, 2017 at 21:34
  • yes....Even I faced similar issue earlier. Mar 21, 2017 at 12:33

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