After publishing on of the child publication none of the users are able to access any of the publications. We are unable to view the contents of the publications. The error I get is - "you do not have permission to perform this action".

I have unpublished the child publication but still no use

Please advise


event viewer recorded this error: You do not have permission to perform this action.

StackTrace Information Details: at Tridion.ContentManager.Security.AuthorizationManager.AssertAccess(IdentifiableObjectData securedDataObject, Permissions demandedPermissions, Rights demandedRights) at Tridion.ContentManager.ContentManagement.Repository.OnLoaded(LoadEventArgs eventArgs) at Tridion.ContentManager.IdentifiableObject.Load(LoadFlags flags, Boolean forceReload) at Tridion.ContentManager.IdentifiableObject.Reload() at Tridion.ContentManager.IdentifiableObject.get_Title() at Tridion.ExternalContentLibrary.DomainModel.UserContext.ExecutePrivileged[T](String userName, Func1 privilegedCode) at Tridion.Infrastructure.Caching.Cache3.<>c__DisplayClass7.b__6() at Tridion.Infrastructure.Caching.Cache3.GetOrCreateWithBatchRead(TKey key, TValidatorState validateState, Func1 createNewValues) at Tridion.ExternalContentLibrary.DomainModel.UserContext.b__88(<>f__AnonymousType1d2 <>h__TransparentIdentifier82) at System.Linq.Enumerable.<>c__DisplayClass123.b__11(TSource x) at System.Linq.Enumerable.WhereSelectEnumerableIterator2.MoveNext() at System.Linq.Enumerable.ToDictionary[TSource,TKey,TElement](IEnumerable1 source, Func2 keySelector, Func2 elementSelector, IEqualityComparer1 comparer) at Tridion.ExternalContentLibrary.Service.EclService2012.GetList(String parentItemId, Int32 pageIndex, EclItemTypes itemTypes, IEnumerable1 basedOnSchema) at SyncInvokeGetList(Object , Object[] , Object[] ) at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs) at Tridion.ExternalContentLibrary.Service.TransactionSupportInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs) at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc) at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)

  • When you say the user does not have permission to perform the action. Can you please check if the user have proper permission and rights set at the publication level. If so on what level the user is getting this error at publication level or under structure group level. Provide more details.
    – Anand NS
    Apr 12 '16 at 15:24
  • We are getting this error at publication level. We are not even able to see the contents of the publication.
    – user1901
    Apr 12 '16 at 15:39
  • I'm not sure how publishing would affect the Publications visible to users (it shouldn't be related). If users can't see Publications, check the Members Of tab in the groups the users belong to. If users can select a Publication, but can't see the items within it, then check permissions. If users can't see anything in a Publication including Categories & Keywords, then it's something else, not related to authorization settings.
    – Alvin Reyes
    Apr 12 '16 at 16:10
  • Regarding the possible "something else," do you have an External Content Library (ECL) integration or Media Manager?
    – Alvin Reyes
    Apr 12 '16 at 16:11
  • As Alvin suggested visibility of Publication should not be related to the publishing. There might be some other issue happened. Can you please check in you CM database?. May be it can help you to understand. the exact issue Apr 12 '16 at 16:20

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