When clicking on the Tridion UI button, where is the underlying activity logged?

I am getting a few error messages on startup, however, they are not logged in the Tridion windows event log which is where I was expecting them.

One of the errors is for instance:

ERROR: The requested service, 'http://localhost/WebUI/Models/SiteEdit/Services/Services.svc/GetSiteEditItemConfiguration' could not be activated. See the server's diagnostic trace logs for more information.


ERROR: /WebUI/Models/SiteEdit/Services/Services.svc/GetBluePrintContextItemsIds failed to execute. STATUS (500): System.ServiceModel.ServiceActivationException

Thanks a lot

  • First thing to try is to restart IIS, but I guess you already did... Commented Oct 7, 2013 at 19:49

3 Answers 3


It can be several things, but when I get this error is because there's a problem with the service being called, i.e.:/SiteEdit/Services/Services.svc , and the main cause has always been that there's not enough memory in the server.

You can also check the Event Viewer within Event Viewer/ Windows Logs/Application. There you should see the actual cause of the error with a more detailed Stack trace.


500 (Internal Server) errors are usually logged in the Application log of Event Viewer, as warnings from ASP.NET.

You can also try opening the failing URL directly in your browser, as that can sometimes reveal configuration issues (your "could not be activated" error is a good candidate for that)


This issue was fixed by re-installing Experience Manager.

  • Hi Elena - I know this is a post from long back. We are facing it too.. I see in firebug that the first tcmid on this ajax call is a blank string. And I sense thats the possible cause. Do you know of a better or possible solution instead? Commented Sep 16, 2016 at 18:43

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