We are installing Tridion 2011 SP1 and were able to configure Content Manager. But the Content Distributor Transport Service does not start. It gives a service error stating "Service started and stopped..."

Thanks, Aravind


Double check that you are using Java 6 and not Java 7. Tridion 2011 will NOT run with Java 7 (it's not a question of support, as you are finding out it really does NOT run).

If you need Java 7 support, then consider using SDL Tridion 2013 instead. Otherwise, uninstall Java 7 and re-run the Tridion installer - it will automatically install a supported version of Java 6.

  • Removed all the Java versions, installed Java 6 and same issue persists. Also checked the other comments for license file and jar files. All looks correct. Any way, we can find out what the actual file is. – Aravind Balasubramanian Oct 29 '13 at 14:56
  • What do you mean with "actual file"? Chances are that something is logged in Windows Event logs - check Application Logs, Tridion logs, etc. – Nuno Linhares Oct 29 '13 at 15:49
  • Ok.. Got some additional information. The service still looks for a Java 7 jvm, which is not there. Uninstalled all java versions and then installed Java 6. Still points to Java 7 only. Is this configured in any Tridion confog file by any chance? – Aravind Balasubramanian Oct 29 '13 at 17:10
  • Nope, Tridion reads it from the registry. What do you see if you type "java -version" in a cmd prompt? – Nuno Linhares Oct 29 '13 at 17:18
  • Thanks.. Got that fixed. There was a registry entry still pointing to jre 7 that was causing the issue. Now that is resolved, but publishing a sample page results in status of "Waiting For Deployment". I know this is the last step. Any help?? – Aravind Balasubramanian Oct 29 '13 at 17:31

Is this a clean install or an upgrade?

I had a similar issue when upgrading an installation to Tridion 2011 a while ago. It appears that the following two files are no longer needed and should be removed from the lib directory:

  • slf4j-api-1.5.5.jar
  • slf4j-jdk14-1.5.5.jar

I seem to remember this being in the upgrade manual, but easy to miss! (So easy that I can no longer find a reference!)


Additionally check the cd_transport_conf.xml file, if that file is invalid the service will fail while starting.

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