We are trying to create a Promotion in SmartTarget 2014 SP1 and have configured "Where" and "When", but ran into a dilemma with "What". In the Filtering and Ordering pane, the Content Filtering button is disabled. Here is a screenshot:

SmartTarget Content Filtering button disabled

We've been clicking around various options thinking that there is a dependency on the Where/When selections or the Content Selection, but that hasn't helped.

We've also read the documentation here: http://docs.sdl.com/LiveContent/content/en-US/SDL_SmartTarget_2014_SP1-v1/GUID-09B2E4B8-AA87-4B45-9EF8-FBC85C0BA16E. However, it doesn't mention anything about why this button would be disabled.

Please help.


I have seen this scenario in a new SmartTarget/Fredhopper install when you have not enabled any live attributes (= things that you can use to filter on) in the Fredhopper Business Manager.

Its a little bit hidden away, but described here in the docs.

Note that while republishing content will usually 'enable' the button, my filters never actually worked until a full reindex was done, which is a bit of a pain in the backside especially on a production environment where you don't have any access to the servers.

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