Does any have tried installing Tridion 2013 workflow designer with Visio 2013 64 bit. We have installed it and in Add-ins window it always show it as inactive.


2 Answers 2


The workflow designer is not supported with 64 bit versions of Visio. As per the documentation, "Visio Workflow Designer client prerequisites":

Third-party software components

The Workflow Designer client application requires one of the following products:

  • Microsoft Visio 2013 (32-bit), English version
  • Microsoft Visio 2010 SP2 (32-bit), English version (deprecated)
  • Microsoft Visio 2010 SP1 (32-bit), English version (deprecated)
  • THanks David! I read the documentation but just wanted to make sure if other have faced this issue and there is any workaround to this,
    – Arash
    Oct 9, 2015 at 9:37
  • Yes, I come across people with 64 bit versions that can't access the designer all the time. No, there's no workaround other than installing a 32 bit version as far as I know Oct 9, 2015 at 9:43

We have faced the same problem for Visio 2013 64 bit. You have to uninstalled the 64 bit and installed 32 bit.

You can use one of them -

Visio 2013 (32-bit), English version


Microsoft Visio 2010 SP2 (32-bit), English version (deprecated)


Microsoft Visio 2010 SP1 (32-bit), English version (deprecated)

For detail you can log a ticket to SDL support team.

  • I had a similar problem and installing 32-bit Visio required uninstalling the whole 64-bit Office. What I did at the end was: keep 64-bit Office 2013 and install Visio 2010 32-bit. Hope this helps. Oct 9, 2015 at 16:39

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