I have installed SDL Web 8.5 and while trying to browse the Content Manager Explorer, it does not load it (appears loading). Any help would be really appreciated.

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  • 1
    Welcome to the Tridion StackExchange site, it would be very beneficial to your question if you would edit it and provide some more details about your issue. Please describe it with as many details as possible, keep in mind none of us here can see what you are seeing, nor do we have a crystal ball. Commented Jun 20, 2017 at 12:43
  • Hi Bart, thanks for your response,i have added an screenshot
    – Igor
    Commented Jun 20, 2017 at 13:29
  • Please attach screenshot from chrome console and network tab, above screen shots are irrelevant to your CME problem.
    – Raj Kumar
    Commented Jun 22, 2017 at 15:29
  • Hi Raj, i just attached an screenshot of the chrome console
    – Igor
    Commented Jun 23, 2017 at 8:42
  • Please supply more installation detail. Does this CMS have a local database? Is this running on a physical box, VM, AWS, Azure? Did you use the Quick Install Script? Commented Jul 25, 2017 at 8:28

3 Answers 3


I've seen 404 errors being reported by IIS instead of 500 (some sort of security factor from IIS). If you have a 404 on a GET (all I see in your images are POST) can you try calling that URL directly? IIS may then give you more details on the actual cause of the error.

  • Hi Nuno, thanks for your answer. During the installation s (.exe) everything looks fine. I see 2 starnge things though. First, discovery service which should be up and running in the services, is not. I tried also as you suggested to open the 404 links in the browser and it doesn´t. , it replies with 404 in the browser, localhost page does not exist!!Could it be a performance issue of the windows server/IIS?
    – Igor
    Commented Jun 24, 2017 at 11:27
  • Tridion is decoupled, discovery doesn't affect the CM back-end. How much RAM do you have?
    – Nuno Linhares
    Commented Jun 24, 2017 at 13:03
  • 16gb,server is running in a w7 pc, virtual windows server 16 sp1
    – Igor
    Commented Jun 24, 2017 at 16:58
  • OK, that's double what I normally use... not a memory issue.
    – Nuno Linhares
    Commented Jun 26, 2017 at 4:23

Top left hand corner, there is the settings\flyout button, click on it, you should get a flyout, click on Content Explorer in the flyout. I think you may find the CME show up or a more specific error.


Have you restarted the machine after SDL Web CM installation? If you have already tried so, could you please provide some more details regarding the error by checking in the eventviewer -> applications -> Tridion logs

Update1: Also, Please verify your browser settings are correctly configured to allow popups Configuring your Web browser for Content Manager Explorer

Update2: From your new screenshots, I can see that you are not able to start the discovery service successfully and the reason for that is you have configured the OAuth credentials wrongly in your . Solution : either update your OAuth user credentials properly Content Delivery OAuth authentication frameworkor disable the OAuth for now following the Disabling OAuth authentication(for all microservices, recommended only for testing purposes)

  • Hi Rajesh, yes, i did restart the windos server yesterday (VM) after completing the instalation. I´m new into SDL WEB, where can i find the eventviewer?
    – Igor
    Commented Jun 20, 2017 at 10:38
  • in the event viewer of windows apps tridion i just see info entries,
    – Igor
    Commented Jun 20, 2017 at 10:59
  • @Rajesh: In the run window type "eventvwr" command, Go to expand Event Viewer (local) -> Applications and Services Logs -> Tridion
    – Velmurugan
    Commented Jun 20, 2017 at 11:16
  • I have updated my answer. If you still have issues, you might also find some useful info in the Chrome Browser developer tools console regarding the UI issues (like some of the URL will endup in 404 error, 500 error, etc.,)
    – Rajesh
    Commented Jun 20, 2017 at 12:04
  • how can i attach an screenshot, i see some 404 that might provide some info to you about the problem?
    – Igor
    Commented Jun 20, 2017 at 13:05

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