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We are using Tridion 2013 SP1 HR1. Inside the documentation for separating HTML format and plain-text format it is not clear how to setup HTML layout DWT TBB and Text layout DWT TBB for Compound Component Template.

We are using SetEmailType to set html or text but while sending email it is always rendering text version of Component Presentation.

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  • Do you have the "Set Output Item By Email Mode" TBB added?
    – Neil
    Commented Nov 13, 2017 at 8:44
  • Yes i have added this to component presentation
    – Abdul Qadir
    Commented Nov 14, 2017 at 9:26
  • Soi if you have two Dreamweaver TBBs, one for plain and one for HTML then all that remains is the preference in the Contact - I assume some Contacts have the HTML preference? There are no other custom TBBs in your template that might be affecting this?
    – Neil
    Commented Nov 14, 2017 at 10:37
  • Neil my question is how the outbound email know which is plain Dreamweaver TBB or HTML Dreamweaver TBB. Should we need to specify some parameter there?
    – Abdul Qadir
    Commented Nov 19, 2017 at 6:50

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HTML fragment, HTML document or Plain text The content is rendered as raw text without further processing, and stored without any modifications.

https://docs.sdl.com/LiveContent/content/en-US/SDL%20Web-v1/GUID-23D177A4-87E1-4483-AA0A-ACF4BC25C0E2

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