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We are using Tridion 2013 SP1 HR1. Inside the documentation for separating HTML format and plain-text format it is not clear how to setup HTML layout DWT TBB and Text layout DWT TBB for Compound Component Template.

We are using SetEmailType to set html or text but while sending email it is always rendering text version of Component Presentation.

  • Do you have the "Set Output Item By Email Mode" TBB added? – Neil Nov 13 '17 at 8:44
  • Yes i have added this to component presentation – Abdul Qadir Nov 14 '17 at 9:26
  • Soi if you have two Dreamweaver TBBs, one for plain and one for HTML then all that remains is the preference in the Contact - I assume some Contacts have the HTML preference? There are no other custom TBBs in your template that might be affecting this? – Neil Nov 14 '17 at 10:37
  • Neil my question is how the outbound email know which is plain Dreamweaver TBB or HTML Dreamweaver TBB. Should we need to specify some parameter there? – Abdul Qadir Nov 19 '17 at 6:50
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HTML fragment, HTML document or Plain text The content is rendered as raw text without further processing, and stored without any modifications.

https://docs.sdl.com/LiveContent/content/en-US/SDL%20Web-v1/GUID-23D177A4-87E1-4483-AA0A-ACF4BC25C0E2

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