Content Porter Icon is showing disabled (not clickable), in SDL Web 8 CME GUI. The problem is same as mentioned in the question How to use Content Porter on SDL Web 8?.

Although none of suggestions mentioned in above case, is solving my case. Any suggestions further will be really helpful.


  • Did you used Internet Explorer to access the Content Manager Explorer interface of SDL Web to install the Content Porter?
    – Velmurugan
    Commented Sep 24, 2018 at 12:25
  • This looks like caching issue, restart the com+ service, IIS and SDL services and then try .
    – Hem Kant
    Commented Sep 24, 2018 at 12:28
  • Did you see my answer here tridion.stackexchange.com/a/8553/71 about having to install the server-side part of Content Porter? Have you already done that? Commented Sep 24, 2018 at 13:14
  • Have you also checked whether your Internet Explorer browser is running in 'Compatibility Mode'? Please note that it should not be! However, this would probably cause bigger UI problems than just the Content Porter icon. Commented Sep 24, 2018 at 13:17
  • 1
    It wasn’t so much the licence that I was questioning, more that the server-side element of Content Porter was definitely installed. Even if it is, you could try re-running the Content Porter (server) installer to repair it. Commented Sep 25, 2018 at 7:54

2 Answers 2


After going through the documentation Content Porter for SDL Web 8 I found missing prerequisites. Once all the prerequisistes (VC++ 2010 x86, Microsoft.NET 4.5.2) were installed I was able to get the Content Porter Icon and it was working fine.

  • Could you please accept your answer so that this question can be closed?
    – Velmurugan
    Commented Mar 18, 2019 at 8:32

@user2166, try to clear your browser's cache and see if that helps.


Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.