When I use Template builder and I try to debug a component template, I always get the following error:

System.Web.Services.Protocols.SoapException: Cannot use this process, it has exited


System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)


System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)


Tridion.ContentManager.Templating.CompoundTemplates.DomainModel.Proxy.CompoundTemplateWebService.StartDebuggingWithItemUri(String compoundTemplateId, String compoundTemplateXml, String itemId, Boolean includeSystemLog, TraceEventType logLevel)


Tridion.ContentManager.Templating.CompoundTemplates.DomainModel.DebugObject.Start(Template template, Object debugItem, LoggingOptions loggingOptions)

I've checked Event Viewer:

Cannot use this process, it has exited

Component: CompoundTemplateWebService Errorcode: 0 User: NT AUTHORITY\NETWORK SERVICE

StackTrace Information Details:

Server stack trace: at Tridion.ContentManager.Templating.Debugging.DebuggerRemoteRunner.Ping() at System.Runtime.Remoting.Messaging.StackBuilderSink._PrivateProcessMessage(IntPtr md, Object[] args, Object server, Object[]& outArgs) at System.Runtime.Remoting.Messaging.StackBuilderSink.SyncProcessMessage(IMessage msg)

What can be the problem?

  • Can you give a bit more context around the problem, for starters what version of SDL Tridion are we talking about and does this happen on any template or on a specific template, and in case of the latter, what is happening in that specific template exactly? Feb 6, 2014 at 12:39
  • I'm using Tridion 2013 and the problem happens in all the templates.
    – Aroma
    Feb 6, 2014 at 13:53
  • You mention debugging, so what process did you connect to in Visual Studio? or is it already happening when yuo simply run a Template in the template Builder? Feb 6, 2014 at 14:06
  • Please post what worked (and even accept) if you were able to fix this SOAP issue for Network Service for Template Builder. Aug 6, 2014 at 5:56

1 Answer 1


This error appears when you run template builder because similar I faced last time when templating webservice was down, we found and fixed by doing below task:

Only I have selected "Ignore client certificate" from Secure communication section under Directory security tab and found start working.

enter image description here

Error was:

The request failed with HTTP status 403: Forbidden. at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall) at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters) at Tridion.ContentManager.Templating.CompoundTemplates.DomainModel.Proxy.CompoundTemplateWebService.Login(Boolean initData) at Tridion.ContentManager.Templating.CompoundTemplates.DomainModel.Model.Login(Uri contentManager, ICredentials credentials) at Tridion.ContentManager.UI.CompoundTemplateDesigner.DesignerForm.LogonAs(Uri uri, Exception initialError)

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