4

SDL Tridion 2013 SP1 HR1, Translation Manager + World Server.

We've been having an issue with Translation Manager documented here - in seeking to find the root cause we've removed all event system handlers (in fact, we've removed all extensions too).

I'm now seeing the that

  • the translation layer component is localized
  • the content for the translation layer component in World Server is the correct content
  • World Server translates the content
  • The localized component is unlocalized (see logs below)

There are no errors reported in the logs.

Under what conditions would Translation Manager perform and unlocalize - especially on the return of content from World Server?

Log Snippet:

Short Version:

2016-04-21T23:18:51 Tridion.TranslationManager.Service RetrieveFromTranslation Exit CoreServiceProxy.GetItem tcmUri=tcm:719-30076 2016-04-21T23:18:51 Tridion.TranslationManager.Service RetrieveFromTranslation Undoing checkout for item "it.accountActivity.transactions.description" (tcm:719-30076). 2016-04-21T23:18:51 Tridion.TranslationManager.Service RetrieveFromTranslation Entry CoreServiceProxy.UndoCheckoutItem tcmUri=tcm:719-30076 2016-04-21T23:18:51 Tridion.TranslationManager.Service RetrieveFromTranslation Exit CoreServiceProxy.UndoCheckoutItem tcmUri=tcm:719-30076 2016-04-21T23:18:51 Tridion.TranslationManager.Service RetrieveFromTranslation Unlocalizing item "it.accountActivity.transactions.description" (tcm:719-30076) 2016-04-21T23:18:51 Tridion.TranslationManager.Service RetrieveFromTranslation Entry CoreServiceProxy.UnLocalizeItem tcmUri=tcm:719-30076 2016-04-21T23:18:52 Tridion.TranslationManager.Service RetrieveFromTranslation Exit CoreServiceProxy.UnLocalizeItem tcmUri=tcm:719-30076

More info:

2016-04-21T23:18:45 w3wp 36 TcmClient proxy created for user "CORP\a683643". 2016-04-21T23:18:45 w3wp 36 Entry CoreServiceProxy.GetLoggedUser 2016-04-21T23:18:45 w3wp 36 Exit CoreServiceProxy.GetLoggedUser 2016-04-21T23:18:46 w3wp 36 Disposing service client 2016-04-21T23:18:48 Tridion.TranslationManager.Service RetrieveFromTranslation Retreiving translation management system item with id "cmpx0" for language "1047". 2016-04-21T23:18:48 Tridion.TranslationManager.Service RetrieveFromTranslation Entry WorldServerTranslationSystemItem.RetrieveItem.download targetPath=/Clients/Account Center/Projects/2504_itaccountActivitytransactionsdescription/Target-Spanish (United States)/grouped item properties.cmpx 2016-04-21T23:18:48 Tridion.TranslationManager.Service RetrieveFromTranslation Exit WorldServerTranslationSystemItem.RetrieveItem.download targetPath=/Clients/Account Center/Projects/2504_itaccountActivitytransactionsdescription/Target-Spanish (United States)/grouped item properties.cmpx 2016-04-21T23:18:48 Tridion.TranslationManager.Service RetrieveFromTranslation Entry CoreServiceProxy.GetItem tcmUri=tcm:10-30076-v14 2016-04-21T23:18:48 Tridion.TranslationManager.Service RetrieveFromTranslation Exit CoreServiceProxy.GetItem tcmUri=tcm:10-30076-v14 2016-04-21T23:18:48 Tridion.TranslationManager.Service RetrieveFromTranslation Entry CoreServiceProxy.GetItemDataWithCache tcmUri=tcm:10-29164-8 2016-04-21T23:18:48 Tridion.TranslationManager.Service RetrieveFromTranslation Exit CoreServiceProxy.GetItemDataWithCache tcmUri=tcm:10-29164-8 2016-04-21T23:18:48 Tridion.TranslationManager.Service RetrieveFromTranslation Entry CoreServiceProxy.GetBluePrintChain tcmUri=tcm:10-29164-8 2016-04-21T23:18:48 Tridion.TranslationManager.Service RetrieveFromTranslation Entry CoreServiceProxy.GetBluePrintChain.GetSystemWideList tcmUri=tcm:10-29164-8 2016-04-21T23:18:48 Tridion.TranslationManager.Service RetrieveFromTranslation Exit CoreServiceProxy.GetBluePrintChain.GetSystemWideList tcmUri=tcm:10-29164-8 2016-04-21T23:18:49 Tridion.TranslationManager.Service RetrieveFromTranslation Exit CoreServiceProxy.GetBluePrintChain tcmUri=tcm:10-29164-8 2016-04-21T23:18:49 Tridion.TranslationManager.Service RetrieveFromTranslation Entry CoreServiceProxy.GetAppData tcmUri=tcm:4-29164-8 key=tm:TranslationSchema 2016-04-21T23:18:49 Tridion.TranslationManager.Service RetrieveFromTranslation Exit CoreServiceProxy.GetAppData tcmUri=tcm:4-29164-8 key=tm:TranslationSchema 2016-04-21T23:18:49 Tridion.TranslationManager.Service RetrieveFromTranslation Entry CoreServiceProxy.GetPathToRootOrgItem tcmUri=tcm:719-30076 2016-04-21T23:18:49 Tridion.TranslationManager.Service RetrieveFromTranslation Exit CoreServiceProxy.GetPathToRootOrgItem tcmUri=tcm:719-30076 2016-04-21T23:18:49 Tridion.TranslationManager.Service RetrieveFromTranslation Entry CoreServiceProxy.GetItem tcmUri=tcm:719-30076 2016-04-21T23:18:49 Tridion.TranslationManager.Service RetrieveFromTranslation Exit CoreServiceProxy.GetItem tcmUri=tcm:719-30076 2016-04-21T23:18:49 Tridion.TranslationManager.Service RetrieveFromTranslation Storing retrieved translation in the item with id "tcm:719-30076". 2016-04-21T23:18:49 Tridion.TranslationManager.Service RetrieveFromTranslation Entry CoreServiceProxy.GetAppData tcmUri=tcm:719-30076 key=tm:TranslationInfo 2016-04-21T23:18:49 Tridion.TranslationManager.Service RetrieveFromTranslation Exit CoreServiceProxy.GetAppData tcmUri=tcm:719-30076 key=tm:TranslationInfo 2016-04-21T23:18:49 Tridion.TranslationManager.Service RetrieveFromTranslation Entry CoreServiceProxy.CheckoutItem tcmUri=tcm:719-30076 2016-04-21T23:18:49 Tridion.TranslationManager.Service RetrieveFromTranslation Exit CoreServiceProxy.CheckoutItem tcmUri=tcm:719-30076 2016-04-21T23:18:49 Tridion.TranslationManager.Service RetrieveFromTranslation Entry CoreServiceProxy.UpdateXml tcmUri=tcm:719-30076 2016-04-21T23:18:50 Tridion.TranslationManager.Service RetrieveFromTranslation Exit CoreServiceProxy.UpdateXml tcmUri=tcm:719-30076 2016-04-21T23:18:50 Tridion.TranslationManager.Service RetrieveFromTranslation Entry CoreServiceProxy.CheckinItem tcmUri=tcm:719-30076-v0 2016-04-21T23:18:50 Tridion.TranslationManager.Service RetrieveFromTranslation Exit CoreServiceProxy.CheckinItem tcmUri=tcm:719-30076-v0 2016-04-21T23:18:50 Tridion.TranslationManager.Service RetrieveFromTranslation Entry CoreServiceProxy.IsExistingObject tcmUri=tcm:719-30076-v0 2016-04-21T23:18:50 Tridion.TranslationManager.Service RetrieveFromTranslation Exit CoreServiceProxy.IsExistingObject tcmUri=tcm:719-30076-v0 2016-04-21T23:18:50 Tridion.TranslationManager.Service RetrieveFromTranslation Entry CoreServiceProxy.SetAppData tcmUri=tcm:719-30076 key=tm:TranslationInfo 2016-04-21T23:18:50 Tridion.TranslationManager.Service RetrieveFromTranslation Exit CoreServiceProxy.SetAppData tcmUri=tcm:719-30076 key=tm:TranslationInfo 2016-04-21T23:18:50 Tridion.TranslationManager.Service RetrieveFromTranslation Entry CoreServiceProxy.SetAppData tcmUri=tcm:719-30076-v0 key=tm:TranslationInfo 2016-04-21T23:18:50 Tridion.TranslationManager.Service RetrieveFromTranslation Exit CoreServiceProxy.SetAppData tcmUri=tcm:719-30076-v0 key=tm:TranslationInfo 2016-04-21T23:18:51 Tridion.TranslationManager.Service RetrieveFromTranslation Completing the translation management system job "2504" belonging to the Translation Job "it.accountActivity.transactions.description". 2016-04-21T23:18:51 Tridion.TranslationManager.Service RetrieveFromTranslation Entry CoreServiceProxy.GetAppData tcmUri=null key=tm:cache 2016-04-21T23:18:51 Tridion.TranslationManager.Service RetrieveFromTranslation Exit CoreServiceProxy.GetAppData tcmUri=null key=tm:cache 2016-04-21T23:18:51 Tridion.TranslationManager.Service RetrieveFromTranslation Entry CoreServiceProxy.GetAppData tcmUri=tcm:719-30076 key=tm:TranslationInfo 2016-04-21T23:18:51 Tridion.TranslationManager.Service RetrieveFromTranslation Exit CoreServiceProxy.GetAppData tcmUri=tcm:719-30076 key=tm:TranslationInfo 2016-04-21T23:18:51 Tridion.TranslationManager.Service RetrieveFromTranslation Entry CoreServiceProxy.GetItem tcmUri=tcm:719-30076 2016-04-21T23:18:51 Tridion.TranslationManager.Service RetrieveFromTranslation Exit CoreServiceProxy.GetItem tcmUri=tcm:719-30076 2016-04-21T23:18:51 Tridion.TranslationManager.Service RetrieveFromTranslation Undoing checkout for item "it.accountActivity.transactions.description" (tcm:719-30076). 2016-04-21T23:18:51 Tridion.TranslationManager.Service RetrieveFromTranslation Entry CoreServiceProxy.UndoCheckoutItem tcmUri=tcm:719-30076 2016-04-21T23:18:51 Tridion.TranslationManager.Service RetrieveFromTranslation Exit CoreServiceProxy.UndoCheckoutItem tcmUri=tcm:719-30076 2016-04-21T23:18:51 Tridion.TranslationManager.Service RetrieveFromTranslation Unlocalizing item "it.accountActivity.transactions.description" (tcm:719-30076) 2016-04-21T23:18:51 Tridion.TranslationManager.Service RetrieveFromTranslation Entry CoreServiceProxy.UnLocalizeItem tcmUri=tcm:719-30076 2016-04-21T23:18:52 Tridion.TranslationManager.Service RetrieveFromTranslation Exit CoreServiceProxy.UnLocalizeItem tcmUri=tcm:719-30076

Improve this question

2 Answers 2

Reset to default
6

Well, many use cases and tweaking later I can see the specific scenario that will reproduce this. I've documented it here: http://www.tridiondeveloper.com/translation-manager-would-it-ever-unlocalize-something-in-my-translation-publication

Essentially

  1. The Component is based on a Schema that has the option below checked:

Any changes made to a Component based on this Schema require approval by a Bundle Workflow Process.

  1. The Component is not in an active workflow bundle
Improve this answer
3

Please install this hotfix:

TT88491: Translation Manager revert retrieved translation for target item in "Reserved state"

or a newer hotfix (as newer hotfixes will include this fix).

Improve this answer
4
  • Lars - given the specific scenario is this hotfix still relevant to this scenario? It looks like it offers a few improvements for things we've just suffered to date so we're reviewing it all the same but I want to confirm if the expectation is that this will clear it off to inform the testers. Thanks again.
    – Dylan .. Mark Saunders
    Commented Apr 22, 2016 at 16:14
  • Your case is the exact case the hotfix is covering.
    – Lars Møllebjerg
    Commented Apr 22, 2016 at 17:47
  • Yeah, when a component must go into workflow, but is not, it is in what we call "Reserved State".
    – Nuno Linhares ♦
    Commented Apr 22, 2016 at 17:52
  • Thanks for that (both) - hotfix implementation is requested - will mark as the answer once confirmed :)
    – Dylan .. Mark Saunders
    Commented Apr 25, 2016 at 10:51

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.