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Items are failing at "Preparing Deployment" phase, when logs are checked on Deployer, I could see below:

2017-07-10 11:40:53,576 WARN DeployPipelineExecutor - Phase: Deployer Prepare Phase failure message: Unable to rename package to D:\InetPub\Staging\Incoming\Zip\tcm_0-817263-66560.Content.zip for transaction: tcm:0-817263-66560 2017-07-10 11:40:53,592 ERROR DeployPipelineExecutor - Final attempt in Phase: Deployer Prepare Phase failed for transaction: tcm:0-817263-66560 2017-07-10 11:40:53,592 ERROR DeployPipelineExecutor - Original stack trace for transaction: tcm:0-817263-66560 com.tridion.deployer.ProcessingException: Unable to rename package to D:\InetPub\Staging\Incoming\Zip\tcm_0-817263-66560.Content.zip at com.tridion.deployer.workers.UnzipWorker.doWork(UnzipWorker.java:95) ~[cd_deployer.jar:na] at com.tridion.deployer.phases.PreparePhase.execute(PreparePhase.java:45) ~[cd_deployer.jar:na] at com.tridion.deployer.phases.DeployPipelineExecutor.runMainExecutePhase(DeployPipelineExecutor.java:198) [cd_deployer.jar:na] at com.tridion.deployer.phases.DeployPipelineExecutor.doExecute(DeployPipelineExecutor.java:100) [cd_deployer.jar:na] at com.tridion.deployer.phases.DeployPipelineExecutor.execute(DeployPipelineExecutor.java:64) [cd_deployer.jar:na] at com.tridion.deployer.TransactionManager.handleDeployPackage(TransactionManager.java:82) [cd_deployer.jar:na] at com.tridion.deployer.queue.QueueLocationHandler$1.run(QueueLocationHandler.java:180) [cd_deployer.jar:na] at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) [na:1.7.0_121] at java.util.concurrent.FutureTask.run(Unknown Source) [na:1.7.0_121] at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) [na:1.7.0_121] at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) [na:1.7.0_121] at java.lang.Thread.run(Unknown Source) [na:1.7.0_121] 2017-07-10 11:40:53,592 ERROR DeployPipelineExecutor - Unable to start processing deployment package with transactionId: tcm:0-817263-66560 com.tridion.deployer.ProcessingException: Phase: Deployer Prepare Phase failed. Unable to rename package to D:\InetPub\Staging\Incoming\Zip\tcm_0-817263-66560.Content.zip at com.tridion.deployer.phases.DeployPipelineExecutor.runMainExecutePhase(DeployPipelineExecutor.java:209) [cd_deployer.jar:na] at com.tridion.deployer.phases.DeployPipelineExecutor.doExecute(DeployPipelineExecutor.java:100) [cd_deployer.jar:na] at com.tridion.deployer.phases.DeployPipelineExecutor.execute(DeployPipelineExecutor.java:64) [cd_deployer.jar:na] at com.tridion.deployer.TransactionManager.handleDeployPackage(TransactionManager.java:82) [cd_deployer.jar:na] at com.tridion.deployer.queue.QueueLocationHandler$1.run(QueueLocationHandler.java:180) [cd_deployer.jar:na] at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) [na:1.7.0_121] at java.util.concurrent.FutureTask.run(Unknown Source) [na:1.7.0_121] at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) [na:1.7.0_121] at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) [na:1.7.0_121] at java.lang.Thread.run(Unknown Source) [na:1.7.0_121] Caused by: com.tridion.deployer.ProcessingException: Unable to rename package to D:\InetPub\Staging\Incoming\Zip\tcm_0-817263-66560.Content.zip at com.tridion.deployer.workers.UnzipWorker.doWork(UnzipWorker.java:95) ~[cd_deployer.jar:na] at com.tridion.deployer.phases.PreparePhase.execute(PreparePhase.java:45) ~[cd_deployer.jar:na] at com.tridion.deployer.phases.DeployPipelineExecutor.runMainExecutePhase(DeployPipelineExecutor.java:198) [cd_deployer.jar:na] ... 9 common frames omitted 2017-07-10 11:40:53,592 WARN DeployPipelineExecutor - Phase: Deployer Prepare Phase failure message: null for transaction: tcm:0-817263-66560 2017-07-10 11:40:53,592 ERROR DeployPipelineExecutor - Final attempt in Phase: Deployer Prepare Phase failed for transaction: tcm:0-817263-66560 2017-07-10 11:40:53,592 ERROR DeployPipelineExecutor - Original stack trace for transaction: tcm:0-817263-66560 java.nio.channels.OverlappingFileLockException: null at sun.nio.ch.SharedFileLockTable.checkList(Unknown Source) ~[na:1.7.0_121] at sun.nio.ch.SharedFileLockTable.add(Unknown Source) ~[na:1.7.0_121] at sun.nio.ch.FileChannelImpl.tryLock(Unknown Source) ~[na:1.7.0_121] at java.nio.channels.FileChannel.tryLock(Unknown Source) ~[na:1.7.0_121] at com.tridion.util.FileUtils.getExclusiveFileLock(FileUtils.java:703) ~[cd_core.jar:na] at com.tridion.util.JAXBUtil.marshalToFile(JAXBUtil.java:126) ~[cd_core.jar:na] at com.tridion.distribution.deployer.DeployerTransaction.update(DeployerTransaction.java:200) ~[cd_model.jar:na] at java.util.Observable.notifyObservers(Unknown Source) ~[na:1.7.0_121] at java.util.Observable.notifyObservers(Unknown Source) ~[na:1.7.0_121] at com.tridion.distribution.TransactionItem.complete(TransactionItem.java:139) ~[cd_model.jar:na] at com.tridion.deployer.workers.UnzipWorker.doWork(UnzipWorker.java:107) ~[cd_deployer.jar:na] at com.tridion.deployer.phases.PreparePhase.execute(PreparePhase.java:45) ~[cd_deployer.jar:na] at com.tridion.deployer.phases.DeployPipelineExecutor.runMainExecutePhase(DeployPipelineExecutor.java:198) [cd_deployer.jar:na] at com.tridion.deployer.phases.DeployPipelineExecutor.doExecute(DeployPipelineExecutor.java:100) [cd_deployer.jar:na] at com.tridion.deployer.phases.DeployPipelineExecutor.execute(DeployPipelineExecutor.java:64) [cd_deployer.jar:na] at com.tridion.deployer.TransactionManager.handleDeployPackage(TransactionManager.java:82) [cd_deployer.jar:na] at com.tridion.deployer.queue.QueueLocationHandler$1.run(QueueLocationHandler.java:180) [cd_deployer.jar:na] at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) [na:1.7.0_121] at java.util.concurrent.FutureTask.run(Unknown Source) [na:1.7.0_121] at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) [na:1.7.0_121] at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) [na:1.7.0_121] at java.lang.Thread.run(Unknown Source) [na:1.7.0_121] 2017-07-10 11:40:53,592 ERROR DeployPipelineExecutor - Unable to start processing deployment package with transactionId: tcm:0-817263-66560 com.tridion.deployer.ProcessingException: Phase: Deployer Prepare Phase failed. null at com.tridion.deployer.phases.DeployPipelineExecutor.runMainExecutePhase(DeployPipelineExecutor.java:209) [cd_deployer.jar:na] at com.tridion.deployer.phases.DeployPipelineExecutor.doExecute(DeployPipelineExecutor.java:100) [cd_deployer.jar:na] at com.tridion.deployer.phases.DeployPipelineExecutor.execute(DeployPipelineExecutor.java:64) [cd_deployer.jar:na] at com.tridion.deployer.TransactionManager.handleDeployPackage(TransactionManager.java:82) [cd_deployer.jar:na] at com.tridion.deployer.queue.QueueLocationHandler$1.run(QueueLocationHandler.java:180) [cd_deployer.jar:na] at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) [na:1.7.0_121] at java.util.concurrent.FutureTask.run(Unknown Source) [na:1.7.0_121] at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) [na:1.7.0_121] at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) [na:1.7.0_121] at java.lang.Thread.run(Unknown Source) [na:1.7.0_121] Caused by: java.nio.channels.OverlappingFileLockException: null at sun.nio.ch.SharedFileLockTable.checkList(Unknown Source) ~[na:1.7.0_121] at sun.nio.ch.SharedFileLockTable.add(Unknown Source) ~[na:1.7.0_121] at sun.nio.ch.FileChannelImpl.tryLock(Unknown Source) ~[na:1.7.0_121] at java.nio.channels.FileChannel.tryLock(Unknown Source) ~[na:1.7.0_121] at com.tridion.util.FileUtils.getExclusiveFileLock(FileUtils.java:703) ~[cd_core.jar:na] at com.tridion.util.JAXBUtil.marshalToFile(JAXBUtil.java:126) ~[cd_core.jar:na] at com.tridion.distribution.deployer.DeployerTransaction.update(DeployerTransaction.java:200) ~[cd_model.jar:na] at java.util.Observable.notifyObservers(Unknown Source) ~[na:1.7.0_121] at java.util.Observable.notifyObservers(Unknown Source) ~[na:1.7.0_121] at com.tridion.distribution.TransactionItem.complete(TransactionItem.java:139) ~[cd_model.jar:na] at com.tridion.deployer.workers.UnzipWorker.doWork(UnzipWorker.java:107) ~[cd_deployer.jar:na] at com.tridion.deployer.phases.PreparePhase.execute(PreparePhase.java:45) ~[cd_deployer.jar:na] at com.tridion.deployer.phases.DeployPipelineExecutor.runMainExecutePhase(DeployPipelineExecutor.java:198) [cd_deployer.jar:na] ... 9 common frames omitted 2017-07-10 11:40:59,613 ERROR QueueLocationHandler - Unable to unmarshall the deployer transaction for the given transaction: tcm:0-817292-66560 javax.xml.bind.UnmarshalException: null at com.sun.xml.bind.v2.runtime.unmarshaller.UnmarshallerImpl.unmarshal0(UnmarshallerImpl.java:213) ~[jaxb-impl.jar:2.1.12] at com.sun.xml.bind.v2.runtime.unmarshaller.UnmarshallerImpl.unmarshal(UnmarshallerImpl.java:184) ~[jaxb-impl.jar:2.1.12] at javax.xml.bind.helpers.AbstractUnmarshallerImpl.unmarshal(Unknown Source) ~[na:1.7.0_121] at javax.xml.bind.helpers.AbstractUnmarshallerImpl.unmarshal(Unknown Source) ~[na:1.7.0_121] at javax.xml.bind.helpers.AbstractUnmarshallerImpl.unmarshal(Unknown Source) ~[na:1.7.0_121] at javax.xml.bind.helpers.AbstractUnmarshallerImpl.unmarshal(Unknown Source) ~[na:1.7.0_121] at com.tridion.util.JAXBUtil.unmarshalFromFile(JAXBUtil.java:156) ~[cd_core.jar:na] at com.tridion.deployer.TransactionStateManager.loadTransaction(TransactionStateManager.java:62) ~[cd_deployer.jar:na] at com.tridion.deployer.TransactionStateManager.createOrLoadTransaction(TransactionStateManager.java:43) ~[cd_deployer.jar:na] at com.tridion.deployer.TransactionManager.handleDeployPackage(TransactionManager.java:74) ~[cd_deployer.jar:na] at com.tridion.deployer.queue.QueueLocationHandler$1.run(QueueLocationHandler.java:180) ~[cd_deployer.jar:na] at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source) [na:1.7.0_121] at java.util.concurrent.FutureTask.run(Unknown Source) [na:1.7.0_121] at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source) [na:1.7.0_121] at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source) [na:1.7.0_121] at java.lang.Thread.run(Unknown Source) [na:1.7.0_121] Caused by: java.io.IOException: The process cannot access the file because another process has locked a portion of the file at java.io.FileInputStream.readBytes(Native Method) ~[na:1.7.0_121] at java.io.FileInputStream.read(Unknown Source) ~[na:1.7.0_121] at java.io.BufferedInputStream.fill(Unknown Source) ~[na:1.7.0_121] at java.io.BufferedInputStream.read(Unknown Source) ~[na:1.7.0_121] at com.sun.org.apache.xerces.internal.impl.XMLEntityManager$RewindableInputStream.read(Unknown Source) ~[na:1.7.0_121] at com.sun.org.apache.xerces.internal.impl.XMLEntityManager.setupCurrentEntity(Unknown Source) ~[na:1.7.0_121] at com.sun.org.apache.xerces.internal.impl.XMLVersionDetector.determineDocVersion(Unknown Source) ~[na:1.7.0_121] at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(Unknown Source) ~[na:1.7.0_121] at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(Unknown Source) ~[na:1.7.0_121] at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(Unknown Source) ~[na:1.7.0_121] at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(Unknown Source) ~[na:1.7.0_121] at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source) ~[na:1.7.0_121] at com.sun.xml.bind.v2.runtime.unmarshaller.UnmarshallerImpl.unmarshal0(UnmarshallerImpl.java:211) ~[jaxb-impl.jar:2.1.12] ... 15 common frames omitted

Any clues?

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5
  • check your deployer's config where its receiving package, make sure there is no in-progress item in publishing queue, then clean the folder completely.
    – Raj Kumar
    Commented Jul 13, 2017 at 18:28
  • @RajKumar, any idea why this could have occurred?
    – GVK
    Commented Jul 13, 2017 at 18:38
  • just go to D:\InetPub\Staging\Incoming\ and clean the folder, let me know if works or not. i am not sure but could be name clash/ disk space.
    – Raj Kumar
    Commented Jul 13, 2017 at 18:55
  • Or anti-virus. Looks like another process is locking that file. Could also be another deployer process using the same file location
    – Nuno Linhares ♦
    Commented Jul 13, 2017 at 19:08
  • @NunoLinhares, we have 2 deployers active and staging, but both use different file locations. Not sure about anti-virus issue
    – GVK
    Commented Jul 13, 2017 at 19:22

1 Answer 1

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1

The error message is quite clear on the actual failure:

Unable to rename package to D:\InetPub\Staging\Incoming\Zip\tcm_0-817263-66560.Content.zip

So it appears something is locking that file, which could be anything, to figure out what, you can best use the Windows Process Explorer: https://technet.microsoft.com/en-us/sysinternals/processexplorer.aspx

There are a few things you should check for;

  • Does the identity under which the Deployer processes are running have enough rights to create, update and delete files?
  • Are the file locations for queue and incoming folder separate in the Deployer configuration?
  • Are no multiple Deployer processes configured for the same locations?
  • Could there be Anti Virus software locking the incoming or temp files?
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1
  • Thanks Bart. This issue is happening, whenever there is a large publishing done and is happening with only few items and that too intermittently. And we did not see any Zip files getting locked. Also today (around 4k publishings, together for active and staging) we saw following errors in logs: 2017-07-14 11:21:37,816 ERROR UnzipWorker - Unable to clean unzip location. java.io.IOException: D:\Inetpub\Staging\incoming\Zip\tcm_0-830058-66560.Content is not a folder! Not able to get the root cause.
    – GVK
    Commented Jul 14, 2017 at 18:02

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