Localization not found after changing Topology Configuration

Question

Adding a new Ttm-Website in our cd environment has made this environment not available anymore. We have added a new website domain, restarted the preview service and when we launch a request, it's a 404 ERROR, saying that Localization is not found. We have also executed:

Sync-TtmCdEnvironment

but still not working. We decided to republish the page and the publish settings, but still getting the same error. Any ideas? We are using DXA 2.0

In the session service log we get the following:

2018-09-17 13:27:15,282 ERROR ODataFunctionProcessorImpl - Unexpected exception when executing a function.
java.lang.RuntimeException: Not possible to retrieve the dynamic configuration
        at com.tridion.dynamiccontent.DynamicContent.getInstance(DynamicContent.java:81)
        at com.sdl.web.content.datalayer.dynamic.DynamicContentProvider.getPublicationMappingFromUrl(DynamicContentProvider.java:38)
        at com.sdl.web.content.odata.function.dynamic.GetPublicationMappingsFunction.doContentServiceOperation(GetPublicationMappingsFunction.java:42)
        at com.sdl.web.content.odata.function.dynamic.GetPublicationMappingsFunction.doContentServiceOperation(GetPublicationMappingsFunction.java:20)
        at com.sdl.web.content.odata.ContentServiceOperation.doOperation(ContentServiceOperation.java:36)
        at com.sdl.odata.processor.ODataFunctionProcessorImpl.doFunction(ODataFunctionProcessorImpl.java:64)
        at com.sdl.odata.service.actor.ODataQueryProcessorActor$$anonfun$receive$1.applyOrElse(ODataQueryProcessorActor.scala:37)
        at akka.actor.Actor$class.aroundReceive(Actor.scala:480)
        at com.sdl.odata.service.actor.ODataQueryProcessorActor.aroundReceive(ODataQueryProcessorActor.scala:29)
        at akka.actor.ActorCell.receiveMessage(ActorCell.scala:526)
        at akka.actor.ActorCell.invoke(ActorCell.scala:495)
        at akka.dispatch.Mailbox.processMailbox(Mailbox.scala:257)
        at akka.dispatch.Mailbox.run(Mailbox.scala:224)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
        at java.lang.Thread.run(Unknown Source)

After reading some posts, we executed also the discovery-registration update and we've got this error.

UPDATE

This is the TtmMapping

    [{
    "$type": "Tridion.TopologyManager.Data.MappingData, Tridion.TopologyManager.Data",
    "CmEnvironmentId": "TridioncmDev",
    "PublicationId": "tcm:0-47-1",
    "WebApplicationId": "TestStaging_RootWebApp",
    "RelativeUrl": "/ar",
    "Id": "Mapping4",
    "ExtensionProperties": []
},
{
    "$type": "Tridion.TopologyManager.Data.MappingData, Tridion.TopologyManager.Data",
    "CmEnvironmentId": "TridioncmDev",
    "PublicationId": "tcm:0-46-1",
    "WebApplicationId": "TestStaging_RootWebApp",
    "RelativeUrl": "/fr",
    "Id": "Mapping3",
    "ExtensionProperties": []
},
{
    "$type": "Tridion.TopologyManager.Data.MappingData, Tridion.TopologyManager.Data",
    "CmEnvironmentId": "TridioncmDev",
    "PublicationId": "tcm:0-5-1",
    "WebApplicationId": "TestLive_RootWebApp",
    "RelativeUrl": "/en",
    "Id": "Mapping30",
    "ExtensionProperties": []
},
{
    "$type": "Tridion.TopologyManager.Data.MappingData, Tridion.TopologyManager.Data",
    "CmEnvironmentId": "TridioncmDev",
    "PublicationId": "tcm:0-52-1",
    "WebApplicationId": "TestStaging_RootWebApp",
    "RelativeUrl": "/pt",
    "Id": "Mapping8",
    "ExtensionProperties": []
},
{
    "$type": "Tridion.TopologyManager.Data.MappingData, Tridion.TopologyManager.Data",
    "CmEnvironmentId": "TridioncmDev",
    "PublicationId": "tcm:0-5-1",
    "WebApplicationId": "TestStaging_RootWebApp",
    "RelativeUrl": "/en",
    "Id": "Mapping1",
    "ExtensionProperties": []
},
{
    "$type": "Tridion.TopologyManager.Data.MappingData, Tridion.TopologyManager.Data",
    "CmEnvironmentId": "TridioncmDev",
    "PublicationId": "tcm:0-51-1",
    "WebApplicationId": "TestStaging_RootWebApp",
    "RelativeUrl": "/se",
    "Id": "Mapping7",
    "ExtensionProperties": []
},
{
    "$type": "Tridion.TopologyManager.Data.MappingData, Tridion.TopologyManager.Data",
    "CmEnvironmentId": "TridioncmDev",
    "PublicationId": "tcm:0-62-1",
    "WebApplicationId": "TestStaging_RootWebApp",
    "RelativeUrl": "/hr",
    "Id": "Mapping16",
    "ExtensionProperties": []
},
{
    "$type": "Tridion.TopologyManager.Data.MappingData, Tridion.TopologyManager.Data",
    "CmEnvironmentId": "TridioncmDev",
    "PublicationId": "tcm:0-63-1",
    "WebApplicationId": "TestStaging_RootWebApp",
    "RelativeUrl": "/ee",
    "Id": "Mapping17",
    "ExtensionProperties": []
},
{
    "$type": "Tridion.TopologyManager.Data.MappingData, Tridion.TopologyManager.Data",
    "CmEnvironmentId": "TridioncmDev",
    "PublicationId": "tcm:0-60-1",
    "WebApplicationId": "TestStaging_RootWebApp",
    "RelativeUrl": "/th",
    "Id": "Mapping14",
    "ExtensionProperties": []
},
{
    "$type": "Tridion.TopologyManager.Data.MappingData, Tridion.TopologyManager.Data",
    "CmEnvironmentId": "TridioncmDev",
    "PublicationId": "tcm:0-61-1",
    "WebApplicationId": "TestStaging_RootWebApp",
    "RelativeUrl": "/sp",
    "Id": "Mapping15",
    "ExtensionProperties": []
},
{
    "$type": "Tridion.TopologyManager.Data.MappingData, Tridion.TopologyManager.Data",
    "CmEnvironmentId": "TridioncmDev",
    "PublicationId": "tcm:0-58-1",
    "WebApplicationId": "TestStaging_RootWebApp",
    "RelativeUrl": "/jp",
    "Id": "Mapping12",
    "ExtensionProperties": []
},
{
    "$type": "Tridion.TopologyManager.Data.MappingData, Tridion.TopologyManager.Data",
    "CmEnvironmentId": "TridioncmDev",
    "PublicationId": "tcm:0-59-1",
    "WebApplicationId": "TestStaging_RootWebApp",
    "RelativeUrl": "/kr",
    "Id": "Mapping13",
    "ExtensionProperties": []
},
{
    "$type": "Tridion.TopologyManager.Data.MappingData, Tridion.TopologyManager.Data",
    "CmEnvironmentId": "TridioncmDev",
    "PublicationId": "tcm:0-55-1",
    "WebApplicationId": "TestStaging_RootWebApp",
    "RelativeUrl": "/it",
    "Id": "Mapping10",
    "ExtensionProperties": []
},
{
    "$type": "Tridion.TopologyManager.Data.MappingData, Tridion.TopologyManager.Data",
    "CmEnvironmentId": "TridioncmDev",
    "PublicationId": "tcm:0-56-1",
    "WebApplicationId": "TestStaging_RootWebApp",
    "RelativeUrl": "/cn",
    "Id": "Mapping11",
    "ExtensionProperties": []
},
{
    "$type": "Tridion.TopologyManager.Data.MappingData, Tridion.TopologyManager.Data",
    "CmEnvironmentId": "TridioncmDev",
    "PublicationId": "tcm:0-64-1",
    "WebApplicationId": "TestStaging_RootWebApp",
    "RelativeUrl": "/lt",
    "Id": "Mapping18",
    "ExtensionProperties": []
},
{
    "$type": "Tridion.TopologyManager.Data.MappingData, Tridion.TopologyManager.Data",
    "CmEnvironmentId": "TridioncmDev",
    "PublicationId": "tcm:0-65-1",
    "WebApplicationId": "TestStaging_RootWebApp",
    "RelativeUrl": "/gr",
    "Id": "Mapping19",
    "ExtensionProperties": []
},
{
    "$type": "Tridion.TopologyManager.Data.MappingData, Tridion.TopologyManager.Data",
    "CmEnvironmentId": "TridioncmDev",
    "PublicationId": "tcm:0-49-1",
    "WebApplicationId": "TestStaging_RootWebApp",
    "RelativeUrl": "/no",
    "Id": "Mapping5",
    "ExtensionProperties": []
},
{
    "$type": "Tridion.TopologyManager.Data.MappingData, Tridion.TopologyManager.Data",
    "CmEnvironmentId": "TridioncmDev",
    "PublicationId": "tcm:0-45-1",
    "WebApplicationId": "TestStaging_RootWebApp",
    "RelativeUrl": "/es",
    "Id": "Mapping2",
    "ExtensionProperties": []
},
{
    "$type": "Tridion.TopologyManager.Data.MappingData, Tridion.TopologyManager.Data",
    "CmEnvironmentId": "TridioncmDev",
    "PublicationId": "tcm:0-72-1",
    "WebApplicationId": "TestStaging_RootWebApp",
    "RelativeUrl": "/hu",
    "Id": "Mapping26",
    "ExtensionProperties": []
},
{
    "$type": "Tridion.TopologyManager.Data.MappingData, Tridion.TopologyManager.Data",
    "CmEnvironmentId": "TridioncmDev",
    "PublicationId": "tcm:0-73-1",
    "WebApplicationId": "TestStaging_RootWebApp",
    "RelativeUrl": "/is",
    "Id": "Mapping27",
    "ExtensionProperties": []
},
{
    "$type": "Tridion.TopologyManager.Data.MappingData, Tridion.TopologyManager.Data",
    "CmEnvironmentId": "TridioncmDev",
    "PublicationId": "tcm:0-70-1",
    "WebApplicationId": "TestStaging_RootWebApp",
    "RelativeUrl": "/sl",
    "Id": "Mapping24",
    "ExtensionProperties": []
},
{
    "$type": "Tridion.TopologyManager.Data.MappingData, Tridion.TopologyManager.Data",
    "CmEnvironmentId": "TridioncmDev",
    "PublicationId": "tcm:0-71-1",
    "WebApplicationId": "TestStaging_RootWebApp",
    "RelativeUrl": "/uk",
    "Id": "Mapping25",
    "ExtensionProperties": []
},
{
    "$type": "Tridion.TopologyManager.Data.MappingData, Tridion.TopologyManager.Data",
    "CmEnvironmentId": "TridioncmDev",
    "PublicationId": "tcm:0-68-1",
    "WebApplicationId": "TestStaging_RootWebApp",
    "RelativeUrl": "/cz",
    "Id": "Mapping22",
    "ExtensionProperties": []
},
{
    "$type": "Tridion.TopologyManager.Data.MappingData, Tridion.TopologyManager.Data",
    "CmEnvironmentId": "TridioncmDev",
    "PublicationId": "tcm:0-69-1",
    "WebApplicationId": "TestStaging_RootWebApp",
    "RelativeUrl": "/sk",
    "Id": "Mapping23",
    "ExtensionProperties": []
},
{
    "$type": "Tridion.TopologyManager.Data.MappingData, Tridion.TopologyManager.Data",
    "CmEnvironmentId": "TridioncmDev",
    "PublicationId": "tcm:0-66-1",
    "WebApplicationId": "TestStaging_RootWebApp",
    "RelativeUrl": "/id",
    "Id": "Mapping20",
    "ExtensionProperties": []
},
{
    "$type": "Tridion.TopologyManager.Data.MappingData, Tridion.TopologyManager.Data",
    "CmEnvironmentId": "TridioncmDev",
    "PublicationId": "tcm:0-67-1",
    "WebApplicationId": "TestStaging_RootWebApp",
    "RelativeUrl": "/bg",
    "Id": "Mapping21",
    "ExtensionProperties": []
},
{
    "$type": "Tridion.TopologyManager.Data.MappingData, Tridion.TopologyManager.Data",
    "CmEnvironmentId": "TridioncmDev",
    "PublicationId": "tcm:0-48-1",
    "WebApplicationId": "TestStaging_RootWebApp",
    "RelativeUrl": "/de",
    "Id": "Mapping28",
    "ExtensionProperties": []
},
{
    "$type": "Tridion.TopologyManager.Data.MappingData, Tridion.TopologyManager.Data",
    "CmEnvironmentId": "TridioncmDev",
    "PublicationId": "tcm:0-54-1",
    "WebApplicationId": "TestStaging_RootWebApp",
    "RelativeUrl": "/pl",
    "Id": "Mapping29",
    "ExtensionProperties": []
},
{
    "$type": "Tridion.TopologyManager.Data.MappingData, Tridion.TopologyManager.Data",
    "CmEnvironmentId": "TridioncmDev",
    "PublicationId": "tcm:0-50-1",
    "WebApplicationId": "TestStaging_RootWebApp",
    "RelativeUrl": "/nl",
    "Id": "Mapping6",
    "ExtensionProperties": []
},
{
    "$type": "Tridion.TopologyManager.Data.MappingData, Tridion.TopologyManager.Data",
    "CmEnvironmentId": "TridioncmDev",
    "PublicationId": "tcm:0-53-1",
    "WebApplicationId": "TestStaging_RootWebApp",
    "RelativeUrl": "/ru",
    "Id": "Mapping9",
    "ExtensionProperties": []
},
{
    "$type": "Tridion.TopologyManager.Data.MappingData, Tridion.TopologyManager.Data",
    "CmEnvironmentId": "TridioncmDev",
    "PublicationId": "tcm:0-45-1",
    "WebApplicationId": "TestLive_RootWebApp",
    "RelativeUrl": "/es",
    "Id": "Mapping31",
    "ExtensionProperties": []
}]

We have restarted our web application, but it's not working

Please provide the output of Get-TtmWebsite and Get-TtmMapping?, Maybe PublicationMapping cached. Refresh the cache and reload the settings in the Web app by In IIS, recycle your website Application Pool or by accessing localhost:8080/admin/refresh?allSiteLocalizations=true — Velmurugan, Commented Sep 17, 2018 at 13:45
In your question you say you restarted the "preview service". Did you also restart the content service and discovery service ? Does restarting these services change anything? — Harald Hoffelinck, Commented Sep 18, 2018 at 14:32
We restarted all the CIS services, but still getting the same error. — tfinez, Commented Sep 18, 2018 at 15:02

Velmurugan · Accepted Answer · 2018-09-20 16:57:14Z

1

There seems to be a hotfix available for this, Please raise it to SDL support.

answered Sep 20, 2018 at 16:57

Velmurugan♦

8,2152 gold badges15 silver badges27 bronze badges

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Jeroen Suurd · Accepted Answer · 2019-04-18 18:29:53Z

1

This issue and resolution are described in the following SDL Knowlegde Base article:

https://gateway.sdl.com/CommunityKnowledge?articleName=000005260.

answered Apr 18, 2019 at 18:29

Jeroen Suurd

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