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My question is related to this question: Intermittently getting 'Cannot close window' on Chrome version 53 but happens in Web 8.5.

We are using Chrome version 73.0.3683.86. We have been getting the cannot close window popup error when we are trying to save and close a component. This happens all the time.

My questions are:

  1. What causes this issue?

  2. Is there a hotfix for this issue?

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    This can happen if you manually copy the url of an edit window of a Component, or any other item for that matter, (the full url including the CME address, query string) and do a Save and Close. Since you opened the tab manually, Tridion is unable to close it for you. Can you verify if this is your case as well?
    – Atila Sos
    Commented Mar 25, 2019 at 19:47
  • Thanks Atila! Yes, this happens when we manually copy the URL of a component.
    – Sabarish Senthilnathan
    Commented Mar 25, 2019 at 19:56
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    In that case I'm copying the comment to an answer :). Please feel free to upvote/accept so the question becomes closed.
    – Atila Sos
    Commented Mar 25, 2019 at 20:03
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    As @AtilaSos said this is the normal behavior when you directly open and save the content by pasting the URL in the new window of the browser. So This is not a chrome issue. In such scenarios you just click save button and close the browser window manually to avoid this message.
    – Manish Mehmood
    Commented Mar 26, 2019 at 7:38

2 Answers 2

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This can happen if you manually copy the url of an edit window of a Component, or any other item for that matter, (the full url including the CME address, query string) and do a Save and Close. Since you opened the tab manually, Tridion is unable to close it for you.

This is normal behavior BTW. So no, there is no hotfix.

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  • In my case users don't open the edit window of the component by copying the url. I'm sure about that (and experienced it myself too :-) ). So what to do now?
    – Theo van Hulst
    Commented Mar 31, 2020 at 11:07
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@Sab you suggest it's intermittent but perhaps it's a pattern you haven't yet identified.

As Atila indicates, it's standard browser security to not let a script close a window that a user opened. See https://developer.mozilla.org/en-US/docs/Web/API/Window/close for more details.

Could the 'intermittent' aspect be the difference between a browser instance being opened as a user 'v' as a script perhaps?

There was a 'hack' you could use sometime ago - but even if it works now - it would be considered working around a security bug and would be fixed sooner or later anyway - but just in case (at least for testing):

window.open('', '_self', ''); window.close();

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