3

I'm using Translation Manager with SDL Web 8.5.

Creating a component and click Translate menu, it often takes a long time(more than 1 minute) to open the Translation Job popup window, or it never open. (This problem doesn't always occur, but often occurs)

According to Web browser's development tool and server log, nothing happens after clicking Translate menu when the problem occurs(no error appears and no request is created).

The problem occurs on any Web browser(IE, Firefox, and Google Chrome).

I'm using Microsoft Azure as CM server and Azure SQL Database as DB.

I've already applied Hotfixes to CM and TM.

Are there any similar issues and solutions?

Regards,

Improve this question
5
  • Is it used TMS cloud or world server?
    – Velmurugan ♦
    Commented Sep 3, 2018 at 9:15
  • World Server is used.
    – Hirokazu Shikata
    Commented Sep 3, 2018 at 9:44
  • Did you tried latest hotfix TM_8.5.0.10991 ?
    – Yuri Bondarchuk
    Commented Sep 3, 2018 at 11:42
  • To check the network connections latency between CMS and World server?
    – Velmurugan ♦
    Commented Sep 3, 2018 at 13:55
  • I tried TM_8.5.0.10991, but it's not improved.
    – Hirokazu Shikata
    Commented Sep 4, 2018 at 0:30

1 Answer 1

Reset to default
2

I asked SDL support about this issue, and new Hotfix TM_8.5.0.11182 was provided.The Hotfix solved this problem.

Improve this answer

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.