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Even after applying hotfix 1673 to Tridion 2013 SP1 (replacing Tree.js and incrementing the "modification" value in System.config), users on Chrome 49.0.2623.87 (64-bit) cannot save components. Users clearing their browser cache does not seem to make a difference. The users who have reported the issue so far were using Macs.

The error message in the console is different than what was reported in a similar question prior to the hotfix: Chrome Screen Capture post Hotfix

Does the hotfix not address this particular version of Chrome? Or is there another step I should be taking to ensure the hotfix is applied?

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  • Just a note that if you have an issue with a hotfix, you're probably better off just contacting customer support.
    – Peter Kjaer
    Commented Mar 17, 2016 at 10:47
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    One more update to hotfix released today so again update it.
    – Hiren Kaku
    Commented Mar 17, 2016 at 16:36
  • @PeterKjaer ok, will do next time we have an issue.
    – Mark Albis
    Commented Mar 17, 2016 at 18:39

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@Mark - There were two versions of the hotfix released, the first version only tree.js file was included and in next version (with the same hotfix number) it included two files: tree.js and FormatArea.js.

So make sure that you have applied the later version of the hotfix containing two files and also version number is incremented in system.config.

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  • Thanks! I was using a version of the hotfix from yesterday that did not include the updated FormatArea.js. With the updated Tree.js and FormatArea.js Tridion seems to be working in all versions of Chrome.
    – Mark Albis
    Commented Mar 17, 2016 at 18:38
  • Yes with both js version the issue is resolved.
    – Rakesh Choudhary
    Commented May 18, 2016 at 14:49

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