Web 8.5 Topology Manager Installation Error

Question

During the install of the Web 8.5 Topology Manager, the installer throws an error "A local error has occurred" and rolls back the Topology Manager install. Looking at the logs, we see the following error:

Calling custom action CommonCustomActions!CommonCustomActions.WindowsGroupCustomActions.CreateGroupExecute Begin CreateGroupExecute CreateGroup: Unable to find the group 'WTSD5X1M\Topology Manager Users'. Creating new... CreateGroup: Unable to find the group 'WTSD5X1M\Topology Manager Service Users'. Creating new... CreateGroup: Unable to find the group 'WTSD5X1M\Topology Manager Administrators'. Creating new... CreateGroupExecute: error A local error has occurred.

at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail) at System.DirectoryServices.DirectoryEntry.Bind()
at System.DirectoryServices.DirectoryEntry.get_AdsObject() at System.DirectoryServices.PropertyValueCollection.PopulateList() at System.DirectoryServices.PropertyValueCollection..ctor(DirectoryEntry entry, String propertyName) at System.DirectoryServices.PropertyCollection.get_Item(String propertyName) at System.DirectoryServices.AccountManagement.PrincipalContext.DoLDAPDirectoryInitNoContainer() at System.DirectoryServices.AccountManagement.PrincipalContext.DoDomainInit() at System.DirectoryServices.AccountManagement.PrincipalContext.Initialize() at System.DirectoryServices.AccountManagement.PrincipalContext.get_QueryCtx() at System.DirectoryServices.AccountManagement.Principal.FindByIdentityWithTypeHelper(PrincipalContext context, Type principalType, Nullable`1 identityType, String identityValue, DateTime refDate) at System.DirectoryServices.AccountManagement.Principal.FindByIdentityWithType(PrincipalContext context, Type principalType, IdentityType identityType, String identityValue) at System.DirectoryServices.AccountManagement.UserPrincipal.FindByIdentity(PrincipalContext context, IdentityType identityType, String identityValue) at CommonCustomActions.WindowsGroupCustomActions.GetUserByName(PrincipalContext context, String name) at CommonCustomActions.WindowsGroupCustomActions.CreateGroup(Session session) at CommonCustomActions.WindowsGroupCustomActions.CreateGroupExecute(Session session) MSI (s) (EC!E8) [13:17:49:143]: Product: SDL Web Topology Manager -- A local error has occurred.

A local error has occurred.

CustomAction CreateGroupExecute returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)

We are running the installer as an administrator and installing on a fresh Windows Server 2012 server with SQL 2012.

Thanks in advance!

Answer 1

Issue resolved. Our architecture is multi-domain. We were trying to install from a shared support forest instead of the active run time environment. The bind was not able to execute to create the groups. After running the installer in the same run-time forest, the installer succeeded. Thanks!