21 votes

Are SmartTarget, Audience Manager, Profiling and Personalization are same?

SmartTarget and Profiling and Personalization are not the same although at a very very basic level it may appear you can force them to do the same thing. Profiling and personalization will allow you ...
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8 votes
Accepted

How to delete contact extended detail field

Operations that might result in data loss are not yet in the UI, due to the challenges and risks involved. That includes changing the type of a field. So for that, you need to do what you did in the ...
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  • 19.8k
8 votes

SDL Web 8 Audience Manager issue

It would be great if the question has been asked with more details and provide some clear information - ensure following: Ensure a Synchronization Target has been created in CME and marked as Active ...
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  • 15.9k
7 votes
Accepted

Getting error while setting up AudienceManager

When is this error happening? You may want to verify that in the Audience Manager database (by default Tridion_cm_email) in the fields definition of the table CONTACTS_EXTENDED_DETAILS whether the ...
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7 votes

Is there any way to access outbound email items using core service

Outbound E-mail functionality is not exposed by the Core Service. However, Audience Manager / Outbound E-mail does have its own C# management API that you can use on the server (Tridion....
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  • 19.8k
7 votes
Accepted

"Audience Manager" and "Synchronization Target" not showing in Administration Tab- SDL Tridion 2011

Actually it was a slightly silly one :( The licence file for the cloned server was missing a licence for Audience Manager. Steps to investigate: Tried starting all Tridion Outbound E-mail services ...
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  • 543
5 votes
Accepted

Folder with URI 'tcm:3-11-196672' does not exist

It appears that you have a mismatch between your Content Manager and Audience Manager databases. The AM database refers to items in the CM database and thus is dependent on it. They will typically ...
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  • 19.8k
5 votes
Accepted

Audience Manager Contact Login issue

This can happen if the Address Book isn't set to be synchronized to the subscription database. Make sure you add the Address Book to the "Audience Management" tab of a Publication which uses the ...
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  • 19.8k
5 votes

How often are Audience Manager Claims loaded into the ADF and are they cached in storage layer?

The Contact data is loaded anew on every request. There's no caching involved. That makes it simple, if not the most optimal in terms of resources.
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  • 19.8k
5 votes

Need to extend Audience manager database

The "Custom Contact Extended Details" table is designed to be extended by the implementation team, and this is the suggested method to add your own fields to contacts. The Documentation (login ...
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  • 28.9k
5 votes

"Audience Manager" and "Synchronization Target" not showing in Administration Tab- SDL Tridion 2011

I can only think of two reasons why they would not show up in the Administration tab: You do not have a valid Audience Manager license. Audience Manager was not installed. Listed in order of ...
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  • 19.8k
5 votes
Accepted

Get Audience Manager Contact in SDL DXA 1.4 .NET

Audience Manager needs to know the current Publication. It can do that in one of two ways: Figure it out based on the current URL. Read a configuration setting that you've manually set. When looking ...
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  • 19.8k
5 votes

Stored procedure failed: SP_PUBLICATIONS_FIND_CONFLICTS ORA-29548:

Seeing your issue and gone through with the link provided, there is a comment by Peter that powershell script could not get completed. Or might be the stored procedure got corrupted somehow. You can ...
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  • 913
4 votes

Properties on Address Book in AM

Have you looked into using Dynamic Address Books for this? I don't quite see the full picture of your setup, but you could have one static Address Book per country, assign whatever Keywords or ...
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  • 19.8k
4 votes
Accepted

Audience Manager: How to save Contacts in multiple address books?

A Contact can only ever exist in one static Address Book. The identification fields you have configured will determine the unique identifier for that Contact and thus determine what is considered a '...
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  • 19.8k
4 votes

Is it possible to convert the language of contacts according to language of publication?

There isn't anything out-of-the-box for that, but you can certainly implement it however you choose. Typically you would have a localized template for the Mailing which will write everything in the ...
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  • 19.8k
4 votes

How to remove Audience Manager claims from the ADF

The claimstore is physically stored in the web application's session; although most cartridges (re)set claim values at every request it makes sense they do not remove claim values at every request (if ...
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4 votes
Accepted

CIL nuget package does not contain Sdl.AudienceManager.ContentDelivery.dll

I downloaded the latest nuget package Sdl.Web.Cil version 8.1.1 (released 5th April) and I do get the Sdl.AudienceManager.ContentDelivery reference in there: If that isn't working for you could try ...
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  • 1,475
4 votes

Unable to recongize the upload state data - SDL Web 8

The default file size allowed on upload is roughly 30 MBs. So I don't think you are hitting the limit there. It seems more likely that you have a load balancer and have not enabled sticky sessions ...
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  • 19.8k
4 votes

Unable to recongize the upload state data - SDL Web 8

Okay so this was not the sticky session stuff, I had to make changes to 2 files and it worked. {TRIDION_HOME}\web\WebUI\WebRoot\Web.config {TRIDION_HOME}\web\Web.config The entries are as below: &...
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4 votes

SDL Web 8 Audience Manager issue

As the exception suggest, please try to configure audience manager synchronization target in your publication 121 properties. Follow the instructions in the documentation. Can you explain what you ...
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4 votes
Accepted

Audience Manager event system conflicting with DXA

We had a call and looked at this issue together. It turns out that DXA is only coincidentally involved. What happened was that a restore was done of the databases, from Production to Development. But ...
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  • 19.8k
3 votes
Accepted

When/how does the Audience Manager node appear in a Publication?

It occurs when someone changes anything on the Audience Manager tab on the Publication and presses Save -- such as selecting a Synchronization Target, filling in a URL, choosing Address Books, etc. ...
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  • 19.8k
3 votes

Getting Error message "Unable to locate a valid Tridion Home Directory" while accessing Contact Profilesync.aspx page

As the error message indicates, it was unable to locate a valid "Tridion Home" directory. The "Tridion Home" directory is a term for the directory containing the Tridion JAR and configuration files. ...
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  • 19.8k
3 votes

How to remove Audience Manager claims from the ADF

The ADF takes any session and request variables and adds them to the ClaimStore. It may be that once you set this session attribute and the ADF copies it to the ClaimStore, it remains there despite ...
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3 votes

How to delete contact from code by newsletter mail unsubscribe link click

It's not possible to delete a Contact on the Content Delivery side. It must be deleted on the Content Manager side. You can filter for Contacts that have unsubscribed and then delete them, perhaps in ...
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  • 19.8k
3 votes
Accepted

How can I get the contact from contact identification keys?

Quoting the "SDL Tridion 2013 SP1 Outbound E-mail Content Delivery .NET API.chm" help file: A list of contact identification values. The values must be in the same order as their respective fields ...
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3 votes

Save contact info through website subscription form to different database

Identify the publication which is publishing the content to website, Open cd_storage_conf.xml in the discovery configuration folder, Bind the following ItemType differently for that publication <...
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  • 1,231
3 votes
Accepted

Is it possible to delete contacts from Audience Manager in bulk using built in features?

No, it is not possible to delete Contacts using either of those features. It is possible using Tridion.AudienceManagement.API (using the Contact.GetList and Contact.Delete methods). Unfortunately ...
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  • 19.8k
3 votes
Accepted

DXA 1.7 AM Module is Compatible with DXA 1.5?

Audience Manager support was introduced in DXA 1.6 (see http://docs.sdl.com/LiveContent/content/en-US/SDL%20DXA-v7/GUID-2C331449-7CF4-4031-8080-85B3F478F700) through the Audience Manager module, plus ...
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  • 29.6k

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